FAQ
[ALL] I upgraded my plan and I don't have mapping for any new modules!
In some cases, if you upgrade your plan from Freemium to any premium plan, or from any premium plan to a higher-level premium plan, you'll find that your standard mapping will not appear by default for your newly available modules. This is an easy ...
[ALL] Item Quantity will only sync from QuickBooks to Zoho
When setting mapping for either QuickBooks Desktop or QuickBooks Online to Zoho CRM, bear in mind that due to a limitation, only Zoho can accept new product quantity information; that same information cannot be synced back to QuickBooks if a quantity ...
[ALL] ASP### Error: Computer or company file is locked and being used by another computer
This error message in the Web Connector usually starts with a status of "ASP" and then a three-digit number, like 115 or 124. The computer/company file locking problem is caused by RightNetworks. This can be solved by logging out of your ...
[ALL] How to map mandatory Customer Name field in QB when you use First and Last name in Zoho
As you may have noticed, it's mandatory to map the Customer Name field in QuickBooks if you want to sync Zoho Accounts to QuickBooks Customers. If you refer to your customers by their company name, this is no big deal; the name transfers from ...
[QBD] I keep getting a "Max Tries Exceeded" error in my QWC, and/or all my records show up as "Not Synced."
This error will occur when there is a problem with your QuickBooks company file mapping for the integration. To solve this problem, review your file path mapping by logging into the ZBrains dashboard and navigating to Settings >> QB File Path. ...
[ALL] So, I've upgraded my CRM version to Pro or above. Why are my transactional modules not appearing?
As you may know, our premium QuickBooks integrations require at least Zoho CRM Professional edition or above to work, as only those versions support transactional modules like invoices, quotes, and sales orders. (You can still use the Freemium ...
[QBD] Inventory Settings lets me map incoming QB items to one set of accounts, but can I change this per item?
In some situations, not all inventory you sync from Zoho CRM to QuickBooks Desktop should be mapped to the same required inventory accounts - for example, you might map services to a different set of accounts than products, and by default the ...
[QBD] "Invalid Reference to Consulting Income"
This error occurs when the default chart of accounts for Zoho products syncing to your QuickBooks items list is not changed. When you log into your ZBrains dashboard for the first time and take a look at your Products mapping, you'll see a chart of ...
[All] Why are my QB item codes being mapped to the Zoho product names?
Some QuickBooks systems are set up to display item codes as the designated item names, and the common names of the items in their descriptions. By default, the ZBrains dashboard maps the QuickBooks item name to Zoho product name. If your QuickBooks ...
[ALL] "Invalid Reference," "Invalid ID," or "You Do Not Have Permission to Edit This Record" error messages
You may receive these kinds of errors when records have been deleted from the destination platform, and the master platform tries to sync those records to the destination platform again because the records have been modified. The integration creates ...
[QBO] Why can't I see my products mapping or transactions mapping?
If you use our Zoho QuickBooks Online integration and, upon logging in for the first time, you don't see any field mapping options possible for items or products, this is an easy problem to fix. Solution 1: Check your Zoho CRM subscription and ...